To recap, I joined SFI in 2010. In 2011 SFI banned/closed my SFI/TripleClicks accounts.
SFI/TripleClicks accursed me of creating mutiple accounts without consulting my referrals!
SFI/TripleClicks tried to cover-up the facts of owing me a payment -- gotta ask what kind of bookkeeping they use!
After waiting two (2) years of waiting, I decided to fight back and filed a complaint with BBB.
The results are as follows:
COMPLAINT
ACTIVITY REPORT Case # 300101225 Better Business Bureau
Consumer Info: Friday, Diane Business
Info: SFI Marketing Group
509 N Chestnut
St. 8251
Northwoods Dr # 200
Gastonia, NC 28054 Lincoln,
NE 68505-3092
- 704 865-2144 402
434-8480
diane.friday@hotmail.com
Location Involved: (Same
as above)
Consumer's
Original Complaint :
On
Wed, 12 Oct 2011 08:41:19 -0700 I rec'd an order to process immediately for 1
item for $39.90; todate tripleclicke have not paid me yet!
An
affiliate of TripleClicks ordered the following without TripleClicks' released
of payment.
From:
mail@tripleclicks.com
To:
atasteofafricaboutique@live.com
Subject:
TripleClicks Order Notification - please process immediately
Date:
Wed, 12 Oct 2011 08:41:19 -0700
A
Taste Of Africa Boutique, You have received an order for the following 1
item(s):
Item
No. C-M049 Men's Traditional Print Pant Set
Your
payment will be 33.92 (39.90, minus 15.00%)
http://www.tripleclicks.com/ECA/ECAOrderManager.php
I
want TripleClicks & SFI to pay me my money for filling the order with
interest! And removal of my page
http://www.tripleclicks.com/ECA/ECAMyStore.php?id=4687
Consumer's
Desired Resolution:
I
want TripleClicks & SFI to pay me my money for filling the order with
interest! And removal of my page
http://www.tripleclicks.com/ECA/ECAMyStore.php?id=4687
BBB Processing
01/17/2014 web BBB Case Received by BBB
01/21/2014 PH BBB Case Reviewed by BBB - Member
01/21/2014 Otto EMAIL Send Acknowledgement to Consumer
01/21/2014 Otto EMAIL Notify Business of Dispute - Member
01/21/2014 WEB BBB RECEIVE BUSINESS RESPONSE : Ms. Friday
was cancelled from our program because she chose to create multiple accounts,
which is against our policy. This forced her accounts to be closed with us.
Because
her accounts were closed, any payment due to her was not automatically process
for obvious reasons.
A
check will be issued to her this week for the balance of $39.12 and her store
will be removed from our site.
Contacting
us directly would have resolved this issue much quicker.
01/21/2014 PH EMAIL Forward Business response to Consumer
01/21/2014 WEB BBB BBB REVIEWS CONSUMER REBUTTAL TO
BUSINESS RESPONSE : (The consumer indicated he/she DID NOT accept the response
from the business.)
SFI/TripleClicks
never called my referrals to verify if they created their accounts or not;
therefore, I will not agree with their accusation of my committing fraud.
My
blog,http://tripleclicks-me.blogspot.com/, is proof of many emails in regard to
these issues.
Refund
is misquoted, here is what is owed Item No. C-M049 Men's Traditional Print Pant
Set
Your
payment will be 33.92 (39.90, minus 15.00%).
Since they refuse to pay interest and an apology, I will accept $39.90.
01/21/2014 BBB MORE INFO RECEIVED FROM THE CONSUMER :
Proof of Emails from the owner, all are not included here: http://tripleclicks-me.blogspot.com/
01/22/2014 PH EMAIL Forward Consumer Rebuttal to Business
01/28/2014 WEB BBB RECEIVED BUSINESS' REBUTTAL RESPONSE :
Diane was mailed a payment on Thursday for the balance on her account which was
$39.12.
Diane
was logging into multiple accounts, which we prohibit. We have rigorous
monitoring on accounts to watch for fraudulent activity. Diane violated our
policies and her account was closed.
01/28/2014 PH EMAIL Send Consumer Rebuttal - No New Offer - AJR
01/28/2014 Otto EMAIL Inform Business - Case ADMINISTRATIVELY
CLOSED
01/28/2014 Otto BBB Case ADMINISTRATIVELY CLOSED
Anyone can see there was much communication to no avail! ...SFI Lied ! SFI has sent a payment of $39.12.
Thanks BBB!
